Support & Contact

• The email address associated with your PetCred account.
• A description of the issue and what you expected to happen.
• If it relates to a purchase: the order or certification name and the approximate date and time.
• If it relates to an assessment: the certification program and attempt.
• Any error message you saw (a screenshot helps).

We aim to acknowledge messages within 2 business days. Data-rights and refund requests are handled within the timeframes required by applicable law.

Assessments are marked by an AI model, and you have the right to have a person review that result. Email us with your account email and the assessment in question and we will look at it — free, and separately from the attempts included with your purchase. Section 6 of our Privacy Policy explains the right this comes from.

Requests to exercise your data-protection rights under Brazil's LGPD or the EU GDPR, and any refund or withdrawal request, go to the same address: support@cred.pet. Please state clearly which request you are making. See our Privacy Policy and Refund & Withdrawal Policy for details.

You can manage most account tasks yourself from your profile page, including updating your profile, exporting a copy of your data, and deleting your account. Forgot your password? Use the password reset flow. For anything else, email us at support@cred.pet and we'll get back to you.